Terms and Conditions

These Terms and Conditions govern your access to and use of the website, services, communications, and online tools offered by Roof X, Inc.. Please read them carefully before using our website or engaging our services.

1. Introduction and Acceptance

This website at https://roofxincfl.com/ (the “Site”) is owned and operated by Roof X, Inc.(“RoofX,” “Company,” “we,” “us,” or “our”), a Florida corporation licensed under Florida Roofing Contractor License #CCC1330839. By accessing or using the Site, submitting a form, requesting a quote, scheduling service, or opting in to receive communications from us, you agree to be bound by these Terms and Conditions (the “Terms”), our Privacy Policy, and any additional terms applicable to specific products or services.

If you do not agree to these Terms, you must not access or use the Site or our services.

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age, or have the consent of a parent or legal guardian, to use the Site, submit forms, schedule services, or opt in to any communication program. By using the Site, you represent and warrant that you meet this requirement.

We do not knowingly collect information from or market to individuals under 18. If we learn that we have collected personal information from a minor, we will delete that information promptly.

3. SMS / Text Messaging Program

RoofXoperates SMS messaging programs powered by GoHighLevel and Twilio. These programs comply with the Telephone Consumer Protection Act (“TCPA”), the Federal Communications Commission (“FCC”) rules, the CTIA Messaging Principles and Best Practices, and the A2P 10DLC (Application-to-Person 10-Digit Long Code) registration framework administered by The Campaign Registry (“TCR”).

3.1 Two Separate Programs

RoofX operates two distinct SMS programs. Consent to one program is independent of consent to the other. You may opt in to either, both, or neither.

• Transactional Program— Sends appointment confirmations, reminders, scheduling updates, service-status notifications, dispatch alerts, and customer support communications related to a service or quote you have requested.
• Marketing Program— Sends promotional offers, seasonal specials, storm-season reminders, financing announcements, and other marketing communications. Marketing messages require separate, express written consent under the TCPA.

3.2 How You Opt In

You may opt in to one or both programs through any of the following channels:

• Checking the corresponding consent box on a web form at roofxincfl.com (including contact forms, quote request forms, and scheduling forms);
• Texting a designated keyword to our SMS number from your mobile device;
• Providing verbal or written consent confirmed in writing during a phone or in-person interaction with a RoofX representative.

Each opt-in is timestamped and stored as a record of consent. You are not required to consent to receive marketing messages as a condition of purchasing any goods or services from RoofX.

3.3 Sample Messages and Frequency

The table below shows the type of messages you may receive in each program and the typical frequency. Actual content and frequency vary based on your service activity, appointment schedule, and the seasonal calendar.

3.4 Opting Out

You may opt out of either program at any time, free of charge. To stop receiving messages, reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message from us. Upon receiving an opt-out request, we will send a single confirmation message acknowledging the opt-out, after which no further messages will be sent from that program unless you re-opt in.

Opting out of one program (for example, marketing) does not opt you out of the other program (for example, transactional). To opt out of all SMS messages, send STOP to each program separately or contact us at inquiries@roofxincfl.com to request full removal.

3.5 Help and Support

For help with our SMS programs, reply HELP to any message, email us at inquiries@roofxincfl.com, or call +18135901124 during business hours.

3.6 Message and Data Rates

Message and data rates may apply to messages sent to and from your device. RoofX does not charge a fee to receive SMS messages, but your wireless carrier may charge for SMS or data usage based on your plan. Contact your carrier for details about your plan.

3.7 Supported Carriers and Carrier Liability

Our SMS programs are supported on AT&T, T-Mobile, Verizon Wireless, US Cellular, and most other major U.S. wireless carriers. Carrier availability may change without notice. Carriers, including but not limited to those listed above, are not liable for delayed or undelivered messages.

3.8 Mobile Information Sharing Restriction

This restriction is mandated by carrier policy and is enforced regardless of any other data-sharing permissions granted under our Privacy Policy. Information sharing to subcontractors that directly support message delivery (for example, our SMS aggregators GoHighLevel and Twilio) is permitted solely for the purpose of delivering messages you have consented to receive.

3.9 Compliance Statement

RoofX complies with all applicable laws and regulations governing SMS communications in the United States, including the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) regulations, CTIA Messaging Principles and Best Practices, and the A2P 10DLC registration requirements administered by The Campaign Registry.

4. Intellectual Property

4.1 Our Content

The Site and all materials available on or through it — including text, images, photographs, graphics, logos, video, audio, design, source code, and trademarks — are the property of Roof X, Inc. or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial purposes. You may download or print a single copy of individual pages for personal reference, provided all copyright and proprietary notices remain intact.

You may not modify, reproduce, republish, upload, post, transmit, distribute, sell, license, or create derivative works from any content on the Site without our prior written consent.

4.2 Content You Submit

By submitting content to RoofX— including reviews, testimonials, photographs, videos, comments, or other materials — you represent and warrant that you own or have all rights necessary to share that content and that the content does not infringe any third-party rights.

You grant RoofX a royalty-free, perpetual, irrevocable, non-exclusive, worldwide, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, publicly display, and create derivative works from your submitted content in connection with our business, marketing, and operations, in any media now known or later developed.

5. Disclaimers

THE SITE, AND ALL CONTENT, PRODUCTS, AND SERVICES OFFERED ON OR THROUGH THE SITE, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. ROOFX DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Site will be uninterrupted, secure, error-free, or free from viruses or other harmful components. Information published on the Site (including pricing, availability, and service descriptions) is for general informational purposes only and may change without notice. Final pricing, scope of work, and warranty terms are governed by the written contract executed for each specific project.

The Site may contain links to third-party websites. These links are provided for convenience only. RoofX does not endorse and is not responsible for the content, products, services, policies, or practices of any third-party websites.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROOF X, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE, ITS CONTENT, OR ANY COMMUNICATIONS FROM ROOFX, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL ROOFX’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SITE OR THESE TERMS EXCEED ONE HUNDRED U.S. DOLLARS ($100). NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, INTENTIONAL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

These limitations apply to all claims, whether based in contract, tort, statute, or any other legal theory. The limitations in this Section 6 do not apply to claims arising from a written services contract executed between you and RoofX for roofing work; those claims are governed by the warranty and liability terms of that contract.

7. Indemnification

You agree to indemnify, defend, and hold harmless Roof X, Inc., its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, demands, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your violation of these Terms; (b) your violation of any law or regulation; (c) your violation of the rights of any third party; or (d) your misuse of the Site or our services.

8. User Conduct

You agree not to use the Site or our communications channels:

• For any unlawful purpose or in violation of any applicable federal, state, or local law;
• To infringe upon the intellectual property rights or other rights of RoofX or any third party;
• To transmit spam, malware, viruses, or any other harmful or disruptive code;
• To submit false, misleading, fraudulent, or impersonating information;
• To attempt to gain unauthorized access to any portion of the Site, its servers, or any connected systems;
• To interfere with or disrupt the operation, security, or performance of the Site;
• To harvest or collect data about other users without their consent.

We reserve the right to investigate and prosecute violations to the fullest extent permitted by law, including reporting suspected criminal activity to law enforcement and cooperating with such investigations.

9. Online Commerce and Third-Party Services

Certain sections of the Site allow you to inquire about, schedule, finance, or initiate the purchase of services, including through third-party financing partners and service providers. RoofX is not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of products or services provided by third parties.

If you submit personal or financial information to a third-party provider linked from the Site (for example, a financing application), that information may be collected and processed by the third party under its own privacy policies and terms. Your dealings with third parties are solely between you and them, and RoofX is not liable for any loss or damage arising from such dealings.

10. Accounts and Login Credentials

Certain features of the Site may require you to create an account or provide login credentials. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

If you suspect unauthorized access to your account, contact us immediately at inquiries@roofxincfl.com. RoofX is not liable for any loss or damage arising from your failure to safeguard your credentials.

11. Termination

We reserve the right to suspend or terminate your access to the Site or our communications programs at any time, with or without notice, if we believe you have violated these Terms or engaged in conduct that is unlawful, fraudulent, abusive, or harmful to RoofX or others.

Upon termination, all rights granted to you under these Terms immediately cease. Sections that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution — will survive.

12. Dispute Resolution and Binding Arbitration

This Section 12 governs how disputes between you and RoofX will be resolved. Read it carefully. It limits your right to a jury trial and your right to participate in class actions.

12.1 Informal Dispute Resolution

Before initiating arbitration or any legal proceeding, you agree to first attempt to resolve any dispute informally by contacting RoofX in writing at inquiries@roofxincfl.com or by certified mail to the address listed in Section 16. Your notice must describe the dispute and the relief you seek. You agree to negotiate in good faith for a period of at least thirty (30) days following receipt of the notice before proceeding to arbitration.

12.2 Binding Arbitration

Except as provided in Section 12.4 below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, our communications programs, or your relationship with RoofX(other than disputes arising from a written services contract for roofing work, which are governed by the dispute terms of that contract) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall be conducted in Tampa, Florida, or by video conference, at the consumer’s election.

The arbitrator shall apply Florida law. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party shall bear its own costs, except as otherwise required by AAA rules or applicable law.

12.3 Class Action Waiver

YOU AND ROOFXAGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of Section 12.2 (Binding Arbitration) shall be null and void.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an action in small claims court for disputes within the court’s jurisdiction, and either party may seek injunctive or other equitable relief in court to protect intellectual property rights or to prevent unauthorized access to the Site or our systems.

12.5 30-Day Right to Opt Out of Arbitration

13. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Subject to the dispute resolution provisions in Section 12, any judicial proceeding shall be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and you irrevocably consent to the personal jurisdiction and venue of such courts.

14. Changes to These Terms

RoofX may update these Terms from time to time. The most current version will always be posted on the Site with an updated effective date. For material changes, we will provide reasonable advance notice by posting a notice on the Site or by other means. Your continued use of the Site following the effective date of revised Terms constitutes acceptance of those Terms.

15. Miscellaneous

These Terms, together with the Privacy Policy and any written contract for services you have executed with RoofX, constitute the entire agreement between you and RoofX regarding the Site and supersede all prior agreements. If any provision is held invalid or unenforceable, the remaining provisions will continue in full force and effect. RoofX’s failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign these Terms freely. There are no third-party beneficiaries to these Terms.

16. Contact Information

Questions about these Terms and Conditions may be directed to:

By using our website, opting in to our SMS programs, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.